Privacy Policy
How we collect, use, and protect your personal information
At Civilore, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Information Technology Act, 2000 and the IT Rules, 2011.
Information We Collect
Personal Info
- • Name & Email
- • Phone Number
- • Billing Address
Payment Info
- • Transaction History
- • Order Details
- We don't store card numbers
Usage Data
- • Pages Visited
- • Course Progress
- • Device Info
How We Use Your Information
Service Delivery
Process transactions and deliver digital products
Communication
Send confirmations and support messages
Improvement
Analyze usage to improve our platform
Security
Prevent fraud and protect your data
Information Sharing
We share data only with trusted service providers:
| Service | Purpose | Data Shared |
|---|---|---|
| Razorpay | Payment Processing | Name, Email, Phone |
| Supabase | Database & Auth | Account Data |
| Resend | Email Delivery | Email Address |
We do NOT sell or rent your personal information to third parties.
Data Security
SSL Encryption
256-bit encryption
Password Hashing
Bcrypt algorithm
Access Control
Role-based access
Regular Audits
Security reviews
Data Retention
- Account Data: Until account deletion requested
- Transaction Records: 7 years (as per Indian tax laws)
- Support Communications: 3 years
- Usage Logs: 12 months
Your Rights
Right to Access
Request a copy of your personal data
Right to Correction
Request correction of inaccurate data
Right to Deletion
Request deletion of your account and data
Right to Withdraw
Withdraw consent for data processing
To exercise any of these rights, email us at support@civilore.com
Grievance Officer
In accordance with the Information Technology Act, 2000:
Civilore
12-3-456, Silicon Valley Layout,
Whitefield, Bangalore - 560066,
Karnataka, India
Email: grievance@civilore.com
Phone: +91 8247221128
Complaints addressed within 30 days